Does Jess Crate have any showrooms where I can see the furniture before I make a purchase?
Jess Crate currently has one showroom located in Philadelphia, PA. If you need directions please feel free to contact our sales team, who will be more than happy to answer any questions you may have.

Our Philadelphia address is:

How long has Jess Crate been in business?
The owners of Jess Crate have been in the furniture business for over 20 years. With the purchase of our manufacturing facility in Mount Gilead, North Carolina, two years ago, we can now offer our customers factory direct pricing, quick shipping, excellent customer service, and a quality product we guarantee you will love for years. The only thing stronger than our furniture is our dedication to customer satisfaction.

Is Jess Crate’s furniture 100% made in the USA?
With numerous furniture companies outsourcing overseas, Jess Crate has and will continue to manufacture furniture at our plant in Mount Gilead, North Carolina. All Jess Crate furniture is 100% made in America!

What is the Jess Crate warranty?

Limited Warranty
All Jess Crate products are guaranteed against defects in materials or workmanship for a period of one year from the date of delivery when manufacturers’ recommendations for use and care are followed.

When making a claim under our product guarantees, the original purchaser must provide a copy of the original packing slip or other proof of purchase. Any faulty warranted item, if returned freight pre-paid to Jess Crate, will be repaired or replaced, at our discretion, free of charge.

Returns and Cancellations
Because we custom manufacture products especially for our customers, all orders cancelled after 72 hours are subject to a 30% restocking fee. Furniture returns are only accepted within 30 days of receiving the item. The furniture must be shipped back to our factory at the purchaser’s expense. Items must be in the original packaging and returned via a secured carrier approved by Jess Crate. The furniture must be received by our factory in new condition. Once received by our factory, a credit will be issued for the total of the item less a 30% cancellation fee. Shipping fees are non-refundable.

Are all Jess Crate products online?
The majority of our furniture is now available online at www.jesscrate.com. We are also working on developing new pieces to add to our current product line. When new products are available, we will do our best to add them to our website in a timely manner. If you have a question about a particular piece you have seen elsewhere, and cannot find it on our website, simply call our sales team at (800) 220-JESS.

Does Jess Crate have a catalog?
Yes, if you would like to receive a copy of our current catalog, simply e-mail info@jesscrate.com your name, address, and telephone number and we will take care of the rest.

How can I get a hold of a real person to answer my questions?
Our sales office is open Monday-Friday from 9-5pm EST, as well as Saturday from 10-4pm EST. Any voicemail messages left at our sales office will be returned the following business day.

What is Jess Crate’s return policy?
Because we custom manufacture products especially for our customers, all orders cancelled after 72 hours are subject to a 30% restocking fee. Furniture returns are only accepted within 30 days of receiving the item. The furniture must be shipped back to our factory at the purchaser’s expense. Items must be in the original packaging and returned via a secured carrier approved by Jess Crate. The furniture must be received by our factory in new condition. Once received by our factory, a credit will be issued for the total of the item less a 30% cancellation fee. Shipping fees are non-refundable.

What type of wood do you use for your furniture? Where does this wood come from?
Each piece of Jess Crate furniture is hand-crafted from solid southern yellow pine. Renewable and eco-friendly: Our southern yellow pine comes from the fine forests of North Carolina. More trees are planted than are harvested each year here, which creates resources for future generations, while managing for multiple uses, such as wildlife and recreation. All of our stain and lacquer finishes are completely water based and have no harmful effects on the environment both outside and, more importantly, inside of your home or living space!

What is solid southern yellow pine?
From Texas to Virginia, Southern Pine is the wood species of choice for many building, remodeling and do-it-yourself projects. Southern Pine forests cover much of the Southeastern United States. There are four main species of Southern Pine trees: shortleaf, longleaf, loblolly and slash. All Southern Pine wood is classified as softwood.

But don’t let that classification fool you! Southern Pine is anything but “soft.” For centuries Southern Pine has remained the building material of choice because it is such a strong and durable product. In fact, studies prove that Southern Pine lumber is the strongest softwood species available. Because it is such a dense wood, Southern Pine holds onto nails and other fasteners better than most other softwoods and reduces the likelihood of unsightly “nail pops.”

Southern Pine products are very economical – especially when compared to the alternatives. Southern Pine can be purchased as "clear wood," meaning it is in its natural state, or as "treated wood." Treated Southern Pine is injected with family and pet-safe preservatives which enable it to withstand decay, rot and termites. Upwards of 85 percent of all treated wood nationwide is Southern Pine. Why? The structure of the wood itself allows it to accept paint, stain or preservative treatment better than any other species. Treated Southern Pine wood will resist pests and decay better than any other species or composite material – and it will look better doing it!

Southern Pine is the premium wood choice for any project in or around your home: from a new pressure treated Southern Pine deck to interior heart pine flooring, a gorgeous front porch or pine paneling; from decorative Southern Pine moulding to the very frame of your home. And you can rest easy knowing your choice will not affect our country's beautiful forest lands. Our Southern Pine forests are abundant and thriving, and more trees are planted each year than are harvested.

Will the furniture I purchase today match the pieces I bought years ago?
It is natural for your crate furniture to darken slightly over time.

Can I order Jess Crate furniture in a different size or configuration offered on the web?
If you have questions about the dimensions, or would like to customize an item, simply call our sales team and they will help in creating a customized piece designed especially to meet any special requirements you may have.

Can I order Jess Crate furniture in other finishes or with different fabrics than those shown in the picture?
Absolutely! We have numerous finishes and hundreds of fabrics guaranteed to match any décor.

Can I supply my own fabric when ordering replacement cushions?
Absolutely! For pricing, and detailed instructions, call our sales team today.

I need replacement cushions, but I am not sure the manufacturer, what do I do?
Under the replacement cushions category, we have listed dimensions for many of the crate furniture manufacturers. Measure your length, width, and depth of the cushions you currently have. Then, compare your dimensions with those we have listed. Remember, the dimensions you have measured may be slightly different due to normal wear over time. If you need assistance in determining the correct size replacement cushions to order, give our sales team a call and we will walk you through it.

What is the difference between SofLux OX mattress and a vinyl mattress?
SofLux OX is a 210 denier nylon that has been coated on the back side of the material with a polyurethane coating to make it waterproof. The formulation of the coating also allows the fabric to breath. The advantages of SofLux over vinyl are: Vinyl is made from polyvinyl chloride (PVC). It is constructed of three different layers of material. A layer of vinyl then a layer of mesh (know as scrim), this give the vinyl strength, then another layer of vinyl.

PLACING AN ORDER ONLINE

How do I make changes to my order?
Once an order is placed through our website, you will not be able to make changes. If you decide that you need to make a change within 48 hours of placing an order online, give our sales team a call and they will assist you. After 48 hours of placing an order, additional charges will be applied to any/all changes made.

Can I place my order with Jess Crate over the phone?
Absolutely. We have a sales team in our office Monday – Friday from 9 am to 5 pm EST. Simply call Jess Crate toll free at (800) 220 – JESS, and speak with one of our sales representatives today!

Once I place my order online, how will I know that it has been received?
We confirm all orders placed online with an e-mail and/or a phone call to ensure order accuracy.

What types of payment are accepted?
If you would like to place your order online through our website, all major credit cards will be accepted. If you would like to use a personal check and/or money order, simply print out your online order and mail it to our sales office along with your payment and we will take care of the rest.

QUESTIONS ABOUT SHIPPING AND DELIVERY

What happens if my furniture arrives damaged?
We take every precaution to insure that the furniture is packaged and/or crated to minimize chance of damage.

Although, loss, damage, or delay in transit is the responsibility of the transportation company, should the furniture become damaged during transit, we understand that dealing with a carrier may be time consuming and frustrating. Therefore, we assist the Buyer in obtaining repairs or replacements immediately once the initial claim is properly filed with the carrier.

In order to obtain repairs or replacements, the Buyer must retain the original packaging materials and notify Jess Crate within two days of receipt and submit written claim within seven (7) days. (Written claim procedures are available from Customer Service upon request).

Upon notification from transportation company of claim approval, Jess Crate will immediately arrange for repair or replacement of the damaged item.

If I order more than one item, will they arrive at the same time?
We will not package or ship an order until it is complete, or unless the customer has requested otherwise.

How will I know when my furniture ships?
Before your order leaves our manufacturing plant, you will be contacted with shipping information. We always provide our customers with tracking information, which can be used to track your order online.

How long does it take to receive my furniture, once I place my order?
Once an order is placed, the manufacturing process usually takes anywhere from 4-6 weeks. Jess Crate currently offers a 10-Day Quick Ship program on selected items if needed.

How can I check on my order and delivery status?
After you receive shipping and tracking information for your order, you can track your order online through the freight company’s website. If you have questions once your order has shipped, please feel free to contact our shipping department at (910) 439-4102.

How do you calculate shipping?
Shipping is calculated by the weight and dimensions of the order, and the distance and/or location of the delivery.

How do you calculate shipping?
Shipping is calculated by the weight and dimensions of the order, and the distance and/or location of the delivery.

PRODUCT CARE?

What is the best way to care for my Jess Crate furniture?

• WOOD BREATHES, EXPANDS AND CONTRACTS. Each piece of furniture responds differently to changes in temperature and humidity in your home. Expansion at the joints and seams will return to its original shape and size as seasons change.



• PROTECTIVE COVERINGS such as felt backed place mats and table pads will help protect the finish on your furniture. This is especially important for wood furniture that is used in kitchen areas.



• POLISH WOOD 2-3 times per year with Furniture Wood Polish. Dust with a soft lint-free cloth.



• TREAT DRAWER GLIDES with Vaseline or candle wax for smooth operation.



• AVOID LEANING CHAIRS back on two legs - to protect structural integrity and your personal safety.



• NEVER MOVE a bed while it is set-up. Always remove bedding and disconnect side rails to avoid structural damage.



• KEEP FURNITURE OUT OF SUNLIGHT to avoid sun damage and bleaching.



• KEEP FURNITURE AWAY FROM HEATING/AIR CONDITIONING SOURCES as they affect the moisture content of the wood.



• DO NOT SET SYNTHETICS, RUBBER OR PLASTICS on the wood finish as the chemicals may damage the finish.



• DO NOT LEAVE NEWSPAPERS and magazines on wood because the inks can bleed onto the finish and into the wood.



• PERIODICALLY ADJUST levelers and door hinges to ensure smooth operation of doors and drawers.

Expectations

• Because each piece of wood is unique, you can expect variations in grain appearance and stain coloration.
• Random distressing applied by hand adds a distinctive heirloom appearance to the finish of some pieces. Ask your Sales Consultant if your furniture has this feature.
• Many wood pieces include levelers and door hinges that must be periodically adjusted to ensure smooth operation of doors and drawers.
• Many wood pieces include levelers and door hinges that must be periodically adjusted to ensure smooth operation of doors and drawers.
• Many wood pieces include levelers and door hinges that must be periodically adjusted to ensure smooth operation of doors and drawers.
• TV and other electronic equipment should be measured to ensure proper fit.

How often should I flip or rotate my cushions?
Loose cushions and pillows should be flipped, rotated and fluffed on a weekly basis to keep the filling evenly distributed and to allow for even wear.

Can I machine wash my cushions?
We recommend spot cleaning

I need replacement cushions! How can I get them?
For more information contact our sales team toll free at (800) 220 – JESS.

What is a Water-based lacquer?
Due to health risks and environmental considerations involved in the use of solvent-based lacquers, much work has gone in to the development of water-based lacquers. Such lacquers are considerably less toxic and more environmentally friendly, and in many cases, produce acceptable results. More and more water-based coloured lacquers are replacing solvent-based clear and coloured lacquers in underhood and interior applications in the automobile and other similar industrial applications. Water based lacquers are used extensively in wood furniture finishing as well.

If you have any questions that have not been answered, please feel free to contact our sales team toll free at (800) 220 – JESS.