Merchandise is typically delivered in tractor-trailer rigs that can total 65 feet in length with 4 foot trailer bed height. These rigs are unable to navigate around landscaping bushes and trees, and low electrical or phone lines. By law, rigs are restricted to certain highways. They may be restricted from entering residential neighborhoods, nor are they permitted to
double park.
Please discuss the following options, and the price differences
between the different levels of service, with your sales consultant.
Select one:
DROP SHIP: CAUTION! BIG RIGS! Merchandise is cartoned, and then delivered direct
from the factory via common carrier tractor-trailer rigs. There is no installation crew.
The driver will push merchandise to the back of the truck. 24-48 hour notice is available
prior to arrival. Staff must unload the items from the truck and carry them into the
facility.
CURB SIDE DROP SHIP: CAUTION! BIG RIGS! Merchandise is delivered to your
premises in cartons. Truck driver will unload and place merchandise at the curb. 24-48
hour notice is available prior to arrival. Staff must carry the items into the facility.
Some merchandise can be delivered to your premises via standard UPS/RPS trucks.
FULL SERVICE DELIVERY & INSTALLATION: Smaller moving trucks will come to
your facility. Their crew will uncarton and take each item to the designated room or
area within the structures you specify, for assembly and set up. They will break down all
cartoning and place in your dumpster or leave for recycling. Prior to delivery, area must
be cleared out and ready for merchandise. If your facility has steps or stairs with no
elevator, we must be informed in advance, as there may be additional charges incurred.
PLEASE NOTE: WHEN YOUR ITEMS ARRIVE -
INSPECT ORDER BEFORE ALLOWING DRIVER TO LEAVE!
ALWAYS NOTE DAMAGED ITEMS ON THE BILL OF LADING.
Signing the freight bill acknowledges that you have received the merchandise ordered AND it was in good condition. Unless you indicate the specific problem on the freight bill and both you and the driver sign it, it will be difficult to file freight claims and remedy lost and/or damaged merchandise
If you have problems with the driver or merchandise, CALL OR FAX IMMEDIATELY!
Call (800) 220-JESS, to advise of the action you took, or to describe the difficulty.
Fax a copy of the freight bill that was noted and signed by driver.
Jess Crate Fax: (215) 625-3637
A freight claim will then be filed upon your behalf and a replacement ordered.
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